Highland Mortgage Privacy Policy

Highland Mortgage ("we", "us", or "our") respects your privacy and is dedicated to complying with our obligations under the California Consumer Protection Act ("CCPA") as detailed in this privacy notice ("Privacy Notice"). This Privacy Notice describes our practices regarding the collection and sharing of information and applies to the information collected on websites where this Privacy Notice is posted ("Website"), any related mobile applications ("Mobile Application"), and any associated functionalities ("Services").

In this Privacy Notice, "you" and "your" refer to a California resident accessing the System and/or using the Services.

This Privacy Notice only applies to information collected through the System. If you are a consumer or customer, please refer to the privacy notice you received from us for details on our compliance with other applicable privacy laws, such as the federal Gramm-Leach-Bliley Act ("GLBA").

BY ACCESSING OR USING THE SYSTEM, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND THIS PRIVACY NOTICE.

This Privacy Notice does not create any contractual or other legal rights for any party.

The following information may be collected when you use our website: your server address; the date and time of your visit; the pages you accessed and the documents downloaded; the previous website you visited; and the type of browser you are using.

This information is collected for statistical purposes and to enhance website navigation. Where permitted by law, third parties may collect the above-listed information and your online activities. Additionally, our website may request specific personal information to respond to requests or to register users for services.

By placing a small file known as a "cookie" on your computer, Highland Mortgage and our third-party service providers gather information about your use of the System for purposes including statistics collection, system optimization, analytics, market research, and maintaining user login information. The information tracked with cookies includes browser type, IP address, home domain, referrer URL, specific pages accessed, time and date of access, and total number of visitors.

Most internet browsers allow you to configure settings to reject cookies. However, doing so may prevent you from fully utilizing the System's capabilities.

Our websites may use third-party services like Google Analytics to better understand and improve your experience. Google Analytics collects information such as how often users visit a website, which pages are visited, and the previous website visited before coming to our site. Google Analytics collects only the IP address assigned on the date you visit the site, not your name or other identifying information. Google's ability to use and share information collected by Google Analytics about your visits to our sites is governed by the Google Analytics Terms of Use and Google Privacy Policy.

Some areas of the System contain electronic images known as web beacons that allow us and our third-party providers to count users who have visited certain portions of the System. These beacons do not collect personal information.

We welcome your questions and comments via our "Contact Us" page. If you correspond with us through the System or email, the information collected may include the content and metadata of your correspondence. We may share your messages with relevant individuals within our organization and may archive or discard messages as appropriate.

If you opt in to receive promotional emails from us, you may opt out at any time by clicking the link at the bottom of the email or by contacting our Customer Service. Please allow a reasonable period to process your request.

We and our third-party service providers use the collected information to operate the System, provide services, improve user experience, address security issues, conduct research, and for legitimate business purposes. We may also use collected information to comply with policies, laws, or regulations.

We may share collected information with our affiliates but do not sell or lease user lists. We may disclose information in response to legal requirements, to protect legal rights, or during business transactions like mergers.

Your phone number and SMS consent information will not be shared with third parties.

Personal information provided for job applications will be used solely for recruitment purposes and may be retained for a period necessary for such purposes. We may disclose your personal information to agents evaluating your qualifications.

Participation in online polls, surveys, or promotions is voluntary. Information collected for these activities may be used to administer the activities and communicate with participants.

When interacting with us through the System, you choose the information to supply. Promotional emails contain an opt-out link.

We use commercially reasonable measures to secure information transmitted via or stored on the System. However, no security system is impenetrable.

We are not responsible for the privacy practices of websites not under our control. Linked websites have their privacy policies.

Submissions to the System are at your own risk without any expectation of privacy. We encourage caution when sharing personal information in public forums.

Submissions on social media platforms are at your own risk. Review the privacy policies of these platforms.

You may contact us to verify and correct personal information, subject to legal limitations.

The System is not intended for children under 13, and we do not knowingly collect information from them. Information submitted for children must be provided by parents or guardians.

If you are outside the United States, your information may be transferred to, stored, or processed in the United States. By using the System, you consent to this transfer.

We do not monitor or follow Do Not Track browser requests.

If you have questions about this Privacy Policy, please contact us via the Contact page or call 404-850-0959, and our menu will prompt you through your choices.

Please note: If you are a customer, we can begin sharing your information 30 days from the date we sent this notice. When you are our customer, we continue to share your information as described in this notice. However, you can contact us at any time to limit our sharing.

This Privacy Policy was last updated on June 14, 2024.