Consumer Protection
Legal Overview
At Boxcar Mortgage, LLC dba Highland Mortgage, we prioritize consumer protection. Below are helpful links and disclosures regarding compliance with consumer protection laws.
Disclosures & Licensing
Legal Disclosures & State Licensing
View the list of licenses Highland Mortgage holds in each state.
NMLS Consumer Access
View the Nationwide Multistate Licensing System and Registry.
Privacy Notice
Find out how Highland Mortgage shares your personal information in accordance with federal and state law.
CCPA Privacy Notice
View Highland Mortgage's CCPA Privacy Notice.
Notice of Error, Information Requests & General Complaints
Please submit a written notice of error, information request, or general complaint addressed to Highland Mortgage's mortgage resolution unit stating the specific error(s), information requested, or general complaint. Include your full name and loan number, and submit to:
664 Seminole Ave NE, Suite #101
Atlanta, GA 30307
Texas Disclosure
For property located in Texas
Highland Mortgage is licensed under Texas laws and is subject to regulatory oversight by the Texas Department of Savings and Mortgage Lending.
Texas Consumer Complaint Information
Consumers wishing to file a complaint against a mortgage banker or a licensed mortgage banker residential mortgage loan originator should complete and send a complaint form to the Texas Department of Savings and Mortgage Lending, 2601 North Lamar, Suite 201, Austin, Texas 78705. Complaint forms and instructions may be obtained from the department's website at www.sml.texas.gov. A toll-free consumer hotline is available at (877) 276-5550.
The department maintains a recovery fund to make payments of certain actual out-of-pocket damages sustained by borrowers caused by acts of licensed mortgage banker residential mortgage loan originators. A written application for reimbursement from the recovery fund must be filed with and investigated by the department prior to the payment of a claim. For more information about the recovery fund, please consult the department's website at www.sml.texas.gov.